Privacy Policy | eTayuba

1.Introduction#

Welcome to eTayuba, an online educational platform designed to help students prepare for the Basic Education Certificate Examination (BECE) and West African Senior School Certificate Examination (WASSCE).

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you access our website, create an account, purchase a subscription or use our educational services.

We aim to handle personal information in accordance with applicable laws of the Republic of Ghana, including the Data Protection Act, 2012 (Act 843).

By using eTayuba, you acknowledge that you have read this Privacy Policy.

2.Information we collect#

We may collect the following categories of information when you use our platform.

Personal information

Full name.
Username.
Phone number.
Email address, where provided.
School or educational institution.
Class or educational level.
Account registration details.

Account information

Account identification details.
Login and authentication information.
Subscription status.
Account creation and activation dates.
Access-code and discount-code redemption records.
School enrolment and subscription allocation information.

Passwords are intended to be stored using appropriate security protections rather than in readable form.

Payment information

When you purchase a subscription, we may collect:

Payment amount.
Transaction reference.
Payment date and time.
Payment status.
Payment method.
Subscription package purchased.

Payments may be processed through authorised third-party payment providers.

We do not require users to provide their Mobile Money PINs or banking passwords to eTayuba.

Learning and educational information

We may collect information about how you use our educational services, including:

Subjects and topics studied.
Past questions attempted.
Answers selected during practice.
Practice test scores.
Learning progress.
AI Solver questions and interactions.
Time and frequency of platform usage.

This information helps us provide learning services, track progress and improve the educational experience.

Technical information

When you access eTayuba, certain technical information may be collected automatically, including:

IP address.
Browser type.
Device type.
Operating system.
Pages visited.
Access dates and times.
Error logs and security-related information.

This information is used to maintain platform functionality, improve performance and protect against unauthorised activities.

3.How we use your information#

We may use collected information for the following purposes:

To create and manage user accounts.
To authenticate users and provide secure access.
To process payments and activate subscriptions.
To provide BECE and WASSCE educational resources.
To display practice scores, answers and learning progress.
To operate and improve AI-powered learning features.
To manage school enrolments and subscription allocations.
To provide technical assistance and customer support.
To send important account and subscription notifications.
To detect fraud, prevent abuse and maintain platform security.
To analyse platform performance and improve our services.
To comply with applicable legal and regulatory obligations.

We may also send educational updates, announcements, promotional offers and information about our services where permitted by law and subject to applicable consent requirements.

Users may opt out of promotional communications through available unsubscribe methods or by contacting support.

4.Legal basis for processing personal information#

We process personal information only where there is an appropriate legal basis under applicable data protection laws.

Depending on the circumstances, these may include:

Consent provided by the user or an authorised parent or guardian.
Processing necessary to provide requested services.
Compliance with applicable legal obligations.
Legitimate and lawful operational purposes, where permitted.
Protection of platform security and prevention of fraudulent activities.

Where consent is required, users may withdraw it through the available channels, subject to applicable legal and operational requirements.

5.Children’s privacy#

eTayuba provides educational services that may be used by children and students under 18 years of age.

We recognise the importance of protecting children’s personal information.

Where required by applicable law, parental, guardian or other legally authorised consent will be obtained before processing a child’s personal information.

Schools may assist with student registration and account administration where they have appropriate authority.

We aim to collect only information reasonably necessary to provide educational services.

We do not knowingly sell children’s personal information to advertisers or data brokers.

Parents and guardians may contact us to request information about their children’s accounts, subject to applicable verification and legal requirements.

6.School accounts and student information#

Schools registered on eTayuba may be provided with administrative tools for managing students and subscriptions.

Authorised school administrators may have access to relevant information, including:

Student names and account identifiers.
School enrolment status.
Subscription activation and expiry dates.
Allocated subscription slots.
Relevant learning progress and performance information, where supported.

School administrators may also assist students with account management and password resets.

Schools are responsible for ensuring that their authorised representatives handle student information appropriately.

Access to student information should be limited to what is necessary for legitimate educational and administrative purposes.

Students may retain their personal accounts after leaving a school, subject to applicable account and subscription policies.

7.AI Solver and third-party AI services#

eTayuba may use third-party artificial intelligence services to provide educational explanations, answer questions and support learning.

When users interact with AI Solver, their questions and relevant educational context may be transmitted to authorised AI service providers for processing.

We aim to minimise unnecessary personal information shared with such providers.

Users should avoid entering sensitive personal information, passwords, payment credentials or other confidential details into AI Solver.

AI-generated responses may be processed or retained by service providers in accordance with applicable contractual arrangements and privacy requirements.

We do not guarantee that AI-generated explanations will always be accurate or complete.

We do not sell users’ personal information.

However, we may share limited information with authorised third parties where necessary to operate the platform.

These may include:

Payment service providers for transaction processing.
Hosting and cloud infrastructure providers.
AI service providers supporting educational features.
SMS and communication service providers.
Technical support and security service providers.
Schools administering authorised student accounts.
Regulatory or law enforcement authorities where legally required.

We expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security protections.

We do not permit third parties to use personal information for unrelated purposes without an appropriate legal basis.

9.Data storage and security#

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Security measures may include:

Secure authentication mechanisms.
Encrypted connections.
Restricted administrative access.
Appropriate password protection.
System monitoring.
Security updates and maintenance.
Backup and recovery procedures.

Although we take reasonable precautions, no online system can guarantee absolute security.

Users are responsible for keeping their login credentials confidential and reporting suspected unauthorised access.

10.Data retention#

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Retention periods may depend on:

Whether an account remains active.
Subscription and payment records.
Educational service requirements.
Security and fraud prevention needs.
Applicable accounting, tax and legal obligations.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11.Cookies and similar technologies#

eTayuba may use cookies and similar technologies to improve platform functionality and user experience.

These technologies may be used to:

Maintain login sessions.
Remember user preferences.
Improve website performance.
Analyse platform usage.
Support security and fraud prevention.

Users may manage certain cookie preferences through their browser settings.

Disabling essential cookies may affect some platform features.

Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

12.Communications and notifications#

We may communicate with users through available channels, including SMS, email, website notifications or other supported communication services.

Communications may include:

Account registration and verification messages.
Subscription activation confirmations.
Subscription expiry reminders.
Payment-related notifications.
Security alerts.
Educational updates.
New features and service announcements.
Promotional offers, where permitted.

Essential service and security communications may continue even where a user has opted out of promotional messages.

Users may request to stop receiving promotional communications through available opt-out methods.

13.User rights#

Subject to applicable Ghanaian data protection laws, users may have the right to:

Request access to personal information held about them.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Object to certain uses of their personal information.
Withdraw consent where processing depends on consent.
Request information about how their personal data is processed.
Raise concerns about the handling of their personal information.

We may request reasonable verification before processing privacy-related requests.

Certain information may need to be retained to comply with legal obligations or resolve legitimate disputes.

14.Account deletion#

Users may request the deletion or closure of their eTayuba accounts through our official support channels.

Upon receiving a valid request, we will take reasonable steps to process it in accordance with applicable law.

Account deletion may result in the loss of:

Account access.
Active subscription access.
Saved learning progress.
Practice history.
Account preferences.

Certain records, including payment and transaction information, may be retained where required by law.

Deleting an account does not automatically entitle a user to a refund for an active subscription.

15.Third-party websites and services#

Our platform may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and terms of use.

We are not responsible for the privacy practices of third-party websites that we do not control.

Users are encouraged to review the privacy policies of external services before providing personal information.

16.International data processing#

Some of our technology, hosting or AI service providers may operate outside Ghana.

As a result, certain personal information may be processed or stored in other countries.

Where international transfers occur, we will take reasonable steps to ensure that appropriate protections are applied in accordance with applicable Ghanaian data protection requirements.

17.Changes to this Privacy Policy#

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or data processing practices.

Any updated version will be published on our website with a revised effective date.

Where changes materially affect users’ privacy rights, we will take reasonable steps to notify affected users.

We encourage users to review this Privacy Policy periodically.

18.Governing law#

This Privacy Policy is governed by the laws of the Republic of Ghana, including applicable provisions of the Data Protection Act, 2012 (Act 843).

Users may raise eligible data protection complaints with the relevant regulatory authority in Ghana.

19.Contact us#

For questions, concerns or requests relating to this Privacy Policy or the handling of personal information, please contact us through our official website.

Website: etayuba.com

20.Acknowledgement#

By registering for an account or using eTayuba, you acknowledge that you have been informed about how your personal information is collected, used, stored and protected as described in this Privacy Policy.

Where consent is legally required, we will request it separately through an appropriate process.

For users who are minors, any required consent must be obtained from a parent, guardian or other legally authorised person.